At Falcon Moose, we value your trust and strive to deliver premium quality apparel that you’ll love to wear. However, if something doesn’t feel right, we’re here to make it right.
Refund Eligibility
We offer refunds under the following conditions:
- Items must be returned within 4 days of delivery.
- The product must be unused, unwashed, and in original condition, with tags intact.
- Refunds are applicable only on non-discounted items.
- Refund is processed only if replacement/exchange is not possible.
Non-Refundable Items
- Worn, washed, or damaged items.
- Products purchased during sales or with coupon codes.
- Accessories or limited edition drops.
How to Request a Refund
- Email us at support@falconmoose.com within 7 days of receiving the item.
- Mention your Order ID, product details, and reason for refund.
- Once approved, you will be guided on how to return the product.
- Refund will be processed to your original payment method within 7–10 business days after we receive and inspect the return.
Return Shipping
- Customers are responsible for return shipping charges unless the item is defective or incorrect.
- We recommend using a trackable courier for returns.
Your style matters to us, and so does your satisfaction.
If you have any queries, feel free to reach out at support@falconmoose.com – we’re always here to help!
Falcon Moose – Premium Fits. No Compromise.
